What information we collect
Information is collected from you when you register with paulskilkenny.com, order goods from us, sign up to receive updated or when you participate in any online marketing competitions or surveys. This may include name, address, phone number, email address and card details. We do not store card details of any users for security reasons and card payments are processed currently by Authipay Payment. We may collect non-personal identification information about users whenever they interact with paulskilkenny.com. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
We implement a variety of security measures to maintain the safety of your personal information when you place and order or enter, submit, or access your personal information. We offer the use of a secure server.
How will we use the information about you
Information is collected about you to enable Pauls Limited to process any orders you make, manage your online account with us and where permitted, email you with relevant product offers and promotions. When processing your order, we will send your name, shipping address and contact telephone number and in some cases email address to GLS or An Post for the purpose of delivering your goods in a timely manner. Pauls Limited will never share any of your personal information with any third-party companies for marketing purposes.
Pauls Limited, from time to time, would like to contact you with product offers and promotions, which may be of interest to you. If you have signed up or consented to this, we will contact you via email. If you no longer wish to receive these offers, you can unsubscribe at any time via our website.
Facebook: From time to time we collect user information through Facebook. The information collected is in the form of name, email and mobile phone number. By signing up to our forms on Facebook you are giving consent to receive occasional marketing material such as news, offers or updates on paulskilkenny.com.
Mobile: If you have consented, we use your mobile phone number to occasionally contact you about offers news or promotions.
Access to your information and correction
We want to make sure that the information we hold about you is up-to-date and correct at all times. If you would like to receive a copy of all, or some, of the information we hold about you, you have the right to do so. You can request this from us via email or in writing. Please allow 7-10 working days for this information to be processed. You may also ask us to remove or amend any information that we hold about you that you think is inaccurate. You can do this via email, telephone or in writing.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We use this information to provide the best possible user experience. Cookies help s to better understand your shopping habits, likes and how you prefer to shop. They do not pose any harm to your computer or electronic devices. Cookies do not allow us to access your device in any way and are only used to create a ore personalised shopping experience either through browsing or through marketing communications.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you have any further questions please do not hesitate to contact us by phone on 0567721289 or by email to [email protected]
Pauls Limited is happy for you to return any item you purchase from our site within 14 calendar days of receiving it (Christmas Excluded). During this period, you can return the item for any reason. If you return any item because of change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items, however, will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
Underwear once the original sealed packaging and tags have been opened or removed.
How can I return items?
If you have purchased from our online site you can make a return via An Post or through a parcel or courier service, our delivery partner is Fastway. You must have your order number. If you purchased an item in store you can only return the item back to the store.
Returning items by post or courier/parcel services:
Re-pack the items in the original packaging with all the original labels and tags attached. A returns form will be enclosed with your order. Simply complete your returns form and enclose it with your repackaged items and return it to Pauls Limited, Web Returns, 12/14 High Street, Kilkenny, R95 FF67.